DELIVERY POLICY


1. Introduction

1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website. Note that we do not accept orders via email or telephone.
1.2  This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

2. Free Delivery

2.1 We offer free standard delivery to mainland UK addresses only on all orders over £100.00
2.2 All other orders will be subject to delivery charges as detailed in Section 5.

3. Geographical limitations

3.1 We deliver only to the following countries and territories: UK, Channel Islands, Northern Ireland, & Southern Ireland.

3.2 We are unable to process orders to a P.O Box address

4. Delivery methods and periods

4.1 All purchases are dispatched via DPD courier service. 

4.2  If you place your order by 1pm GMT / BST on a working day, these time periods run from the close of business on that day; if you place your order after 1pm GMT / BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3. Our normal dispatch time for orders received is: 1 - 3 days working days.

4.4.  For orders placed on Fridays, Saturdays or Sundays we will consider the first day of our estimated dispatch timescale to commence from the next working day i.e. Monday or if a bank holiday, Tuesday.

4.3  The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5. Delivery charges

5.1 Delivery charges will depend upon the location of the delivery address.

5.2 Our standard delivery charges are as follows:

   UK = £4.95

   Northern & Southern Ireland, Channel Islands = £10.00

5.3 Courier delivery timescale is next working day for mainland UK.  Other locations are 2 – 3 days from the collection date.

6. Delivery Tracking

6.1 Delivery tracking is available in respect of all orders for our products.

6.2 You will receive an email / text message from the courier service advising of your anticipated delivery 2-hour time slot.   

6.3. It is your responsibility to re-arrange delivery should the notified expected delivery time given by the courier (either via text message or email) not be suitable.

6.4 We will not be liable for non-delivery or mis-delivery as a result of incorrect data provided by you.

7. Receipt & Signature
7.1 All orders require a signature upon delivery. To ensure secure and undamaged delivery of your order, the delivery company will not be able to leave your order 'hidden' at the address unless you specifically request this at the time of placing your order online.  You should make such requests in the ‘comments’ box at check out.
7.2 The delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

8. Non deliveries

8.1 In the event the courier service is unable to leave the package at the delivery address stated, you will be responsible for re-delivery costs should this be returned to us.

8.2 You can also refer to your email / text message for contact details and instructions for re-delivery that you can organise yourself.

8.3 If your package is returned to us, with reference to points 6.3 & 8.1 above, and / or you subsequently cancel your order, any reimbursement will exclude postage costs which Koreesa Ltd will have incurred.


9. Delivery issues

9.1 If the delivery service provider is unable to deliver your products, and such failure is your fault. And you have not rearranged delivery or collected your products from the delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge.

9.2 An indicative list of the situations where a failure to deliver will be your fault is set out below:

a) you provided the wrong address for delivery.

b) there is a mistake in the address for delivery that was provided;

c) the address for delivery is not reasonably accessible;

d) the address for delivery cannot be safely accessed;

e) if in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

f) if in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

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